PRIVACY POLICY
**Last Updated: 18/10/2024**
Ladies Love Cool Things ("we," "us," "our") is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your information when you visit www.LLCoolT.com (the "Site") or make a purchase from our store. By using the Site, you consent to the practices described in this policy.
**1. Information We Collect**
We may collect the following types of personal information:
- **Personal Identification Information:** Your name, email address, phone number, billing address, and shipping address when you make a purchase or create an account on our Site.
- **Payment Information:** Details necessary to process your payments, such as credit card numbers or PayPal information. This is processed securely by third-party payment providers and is not stored by us.
- **Order Information:** Products you have purchased, your order history, and preferences.
- **Browsing Data:** Information about how you interact with our Site, including your IP address, browser type, device, and pages visited.
- **Cookies:** Small data files stored on your device to enhance your browsing experience and provide personalized services.
- **Personal Identification Information:** Your name, email address, phone number, billing address, and shipping address when you make a purchase or create an account on our Site.
- **Payment Information:** Details necessary to process your payments, such as credit card numbers or PayPal information. This is processed securely by third-party payment providers and is not stored by us.
- **Order Information:** Products you have purchased, your order history, and preferences.
- **Browsing Data:** Information about how you interact with our Site, including your IP address, browser type, device, and pages visited.
- **Cookies:** Small data files stored on your device to enhance your browsing experience and provide personalized services.
**2. How We Use Your Information**
We may use your personal information for the following purposes:
- **Order Processing:** To fulfill your purchases, process payments, and deliver products to your chosen address.
- **Customer Support:** To communicate with you regarding your order, respond to inquiries, and resolve any issues.
- **Marketing Communications:** To send you promotional offers, newsletters, or updates about our products and services if you have opted in to receive these communications. You can opt out at any time.
- **Website Improvement:** To analyze user behavior on the Site and improve your shopping experience.
- **Legal Compliance:** To comply with applicable laws, regulations, or legal requests.
- **Order Processing:** To fulfill your purchases, process payments, and deliver products to your chosen address.
- **Customer Support:** To communicate with you regarding your order, respond to inquiries, and resolve any issues.
- **Marketing Communications:** To send you promotional offers, newsletters, or updates about our products and services if you have opted in to receive these communications. You can opt out at any time.
- **Website Improvement:** To analyze user behavior on the Site and improve your shopping experience.
- **Legal Compliance:** To comply with applicable laws, regulations, or legal requests.
**3. How We Protect Your Information**
We take the security of your personal information seriously. We use industry-standard encryption and security measures to protect your data from unauthorized access, alteration, or disclosure. However, please note that no method of transmission over the internet is 100% secure.
**4. Sharing Your Information**
We will never sell your personal information to third parties. However, we may share your data with trusted third parties to help us operate our business, including:
- **Service Providers:** Payment processors, delivery companies, and IT service providers that assist us in fulfilling orders and maintaining the Site.
- **Analytics Providers:** We may use tools like Google Analytics to collect anonymized data about Site usage and improve our services.
- **Legal Authorities:** If required by law or in response to legal processes, we may share your information to protect our rights or comply with regulatory obligations.
- **Service Providers:** Payment processors, delivery companies, and IT service providers that assist us in fulfilling orders and maintaining the Site.
- **Analytics Providers:** We may use tools like Google Analytics to collect anonymized data about Site usage and improve our services.
- **Legal Authorities:** If required by law or in response to legal processes, we may share your information to protect our rights or comply with regulatory obligations.
**5. Cookies**
We use cookies to personalize your experience, analyze traffic, and provide features like product recommendations. You can manage your cookie preferences through your browser settings. Disabling cookies may impact your ability to use certain features of our Site.
**6. Your Rights**
Under UK data protection laws, you have the right to:
- **Access:** Request a copy of the personal information we hold about you.
- **Correction:** Request correction of any inaccuracies in your personal information.
- **Erasure:** Request deletion of your personal data, subject to certain conditions.
- **Opt-out:** Withdraw your consent to receive marketing communications at any time by clicking the "unsubscribe" link in our emails or contacting us directly.
- **Data Portability:** Request the transfer of your personal data to another service provider.
To exercise any of these rights, please contact us at customer.support(at)LLcoolT.com
- **Access:** Request a copy of the personal information we hold about you.
- **Correction:** Request correction of any inaccuracies in your personal information.
- **Erasure:** Request deletion of your personal data, subject to certain conditions.
- **Opt-out:** Withdraw your consent to receive marketing communications at any time by clicking the "unsubscribe" link in our emails or contacting us directly.
- **Data Portability:** Request the transfer of your personal data to another service provider.
To exercise any of these rights, please contact us at customer.support(at)LLcoolT.com
**7. Data Retention**
We will retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Once your data is no longer needed, it will be securely deleted.
**8. International Data Transfers**
As a company based in London, UK, your personal information may be processed both within and outside the European Economic Area (EEA). Whenever we transfer data outside the EEA, we ensure it is protected with appropriate safeguards.
**9. Third-Party Links**
Our Site may contain links to third-party websites. This Privacy Policy applies only to www.LLCoolT.com, and we are not responsible for the privacy practices of external websites. We encourage you to review the privacy policies of any linked sites you visit.
**10. Changes to Our Privacy Policy**
We reserve the right to update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. Please review the policy regularly to stay informed about how we protect your information.
**11. Contact Us**
If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us at:
Email: customer.support(at)LLcoolT.com
Email: customer.support(at)LLcoolT.com
By using www.LLCoolT.com, you agree to the terms of this Privacy Policy. Thank you for trusting Ladies Love Cool Things with your personal information!
